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1. Are all RK’s Cases with locks?
2. How can I know the hardware parts I purchase are suitable for my case?
3. Can RK’s flight cases meet the standards of TSA for latches?
4. How can I transport several large road cases?
5  Dose RK offer custom cases?
6. How can I transport several large road cases?

7. Does RK offer warranty for used flight cases?
8. How long can RK provide the warranty for the flight cases I purchased?
9. In what cases will RK not provide warranty?

10. Does RK offer shock rack case?
11. I have some parts broken on my flight cases. How can I get the parts for replacement?
12. I often see the Alphabet “U” in your catalogue. What’s it?
13. In what cases will wheels be used?

14. I want to purchase a flight cases for my guitar, but I don’t know the sizes? How can I know which one is suitable for me?
15. I want to sell flight cases in my hometown. How can I become a dealer?
16. How can I find the most affordable flight cases from RK?
17. Does RK require MOQ?
18. I have problems in using the product I ordered, please help! I have problems in using the product I ordered, please help!
19. Can Your Cellphone Be Used In My Country while contacting you?
20. I paid for an order and the order was canceled, why?
21. What If You Want To Order A Lot More? More discounts?
22. Can I Get Any Special Discount For My Order?


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Are all RK’s Cases with locks?

To better protect your privacy and ensure the safety of the content, we usually offer flight cases with lock. In addition to our regular Rack cases and Road cases, our water resistant cases and ABS cases are equipped with special locks that ensure water-proof. Of course, the lock can also be different for various customers’ needs.
 
How can I know the hardware parts I purchase are suitable for my case?
Well, most of our products are standard sized and are available for almost any sizes in the market. If you want to find the parts for your instruments, you can contact us and consult with our sales team.  Even if the parts are used for custom cases, we promise you can also find the specific parts if the instruments are purchases from us.
 
Can RK’s flight cases meet the standards of TSA for latches?
Absolutely yes, most of our products are sold to US, Europe, Canada and other regions. All of our flight cases can meet the standard set by US government, even if a latch.
 
How can I transport several large road cases?
Most of our cases can be designed to stack together. That’s to say, you can stack one cases onto another. Our special design ensures the wheels of the top cases can be safely and suitable fit onto the top of another.
 
Dose RK offer custom cases?
Of course, RK has a special design for all custom cases. You can ask for any kinds of custom cases with us.
 
How many models can RK offer?
RK is a comprehensive supplier for almost all kinds of flight cases. We now can offer over 1000 models of cases. No matter what kind of products you want, you can contact us.
 
Does RK offer warranty for used flight cases?
Only if your products are purchased from RK, we promise life time warranty. In other words, if your products are purchased directly from us or our dealers, you can enjoy such warranty.
 
How long can RK provide the warranty for the flight cases I purchased?
RK promise lifetime warranty for all flight cases purchased from us. However, only the defects caused by our damages will be covered. In other words, the damages caused by normal use will not be covered.
 
In what cases will RK not provide warranty?
RK promises providing a lifetime warranty for all of our products. However, damage caused by normal use or by users will not be included by us. For abnormal damage, users can ask local deals for repaired.
 
I have some parts broken on my flight cases. How can I get the parts for replacement?
Well, almost all our flight cases parts are replaceable. You can replace them yourself. If you want to get them, you can contact us soon.   
 
Does RK offer shock rack case?
Yes, RK has comprehensive product line for flight cases of almost all models. Our shock rack cases can better protect the contents with their special suspension system.
 
I often see the Alphabet “U” in your catalogue. What’s it?
For some flight cases, we offer 2U, 4U, 6U, 8U and other models of “U” cases. “U” here is a unit referring to the size of the cases. Usually, 1 U equals 1.75”.
 
In what cases will wheels be used?
RK offers a variety of flight cases with wheels. If the cases are very large for a lot of contents, we usually add wheels onto it. This ensures convenient transportation. Of course, for those small flight cases, like aluminum cases, we can also add wheels according to your requirements.
 
I want to purchase a flight cases for my guitar, but I don’t know the sizes? How can I know which one is suitable for me?
RK offers all kinds of guitar and other flight cases used for music and entertainment. If you want to know which ones are suitable for you, just contact us and get the specific information.

I want to sell flight cases in my hometown. How can I become a dealer?
RK has searched global deals for flight cases and other products. We will provide preferential offers for all deals, especially those in large amount. For most information about dealership, please visit our Global Dealer Wanted.  
 
How can I find the most affordable flight cases from RK?
RK offers the most affordable flight cases in the market. You can make comparison among all competitors. Usually, you can contact us directly or purchase from our local dealers.

Does RK require MOQ?
RK requires no minimum order quantity, and we can ship single item samples or large orders worldwide for any clients who are in need of flight cases and other products.
 
I have problems in using the product I ordered, please help! I have problems in using the product I ordered, please help!
 
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please submit a ticket to our customer service. They will offer you professional tech support and help you assess if your product is defected
 
Can Your Cellphone Be Used In My Country while contacting you?

Please pay attention to the band of cellphone, some kinds of cellphone may cannot be used in your country. The band means the frequency that cellphone support.
 
US  & Canada     support GSM 850mHz/1900mHz
Europe           support GSM 900mHz/1800mHz
Australia          support GSM 900mHz/1800mHz
Southeast Asia     support GSM 900mHz/1800mHz
 
IF you are in US, please do not choose dual band cell phone GSM 900mHz/1800mHz, It will cannot be used in US. You can choose triband ones: 900/1800/1900 MHz or qualband ones.
 
If you are not sure about the frequency your sim card support,please ask some information the sim card carrier,or you can contact us
 
I paid for an order and the order was canceled, why?
 
If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we cannot get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.
 
Possible reasons for refunding money are:
 
- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.
 
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you
 
What If You Want To Order A Lot More? More discounts?
 
Of course, we can get you better prices for large volume orders.
 
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
 
With this information we will get back to you with a quotation.
 
You can also contact with our online salesman easily.
 
Can I Get Any Special Discount For My Order?
 
Yeah, you can contact our online salesman, Depending on the amount of your order; they may offer you some special coupon.
 
We also offer limited time sale, please contact with our online salesman for detailed information
 
 
 
 

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